Introduction
As part of the International Customer Service Week and commitment to promoting innovation and creativity among students, the University of Lagos (UNILAG) is dedicating this year’s Student Innovation Award to individuals and teams who demonstrate exceptional technical skills in software development.
The Quality Assurance & SERVICOM Unit hereby invites proposals from student software developers and teams for the design and development of a Quality Assurance System (QAS) Application. This initiative seeks to digitise and enhance quality assurance processes across the University by centralising monitoring, reporting, evaluation, and stakeholder engagement, with a special focus on student participation.
Objectives of the QAS Application
- Enhance transparency in academic and administrative processes.
- Facilitate stakeholder engagement, especially students, in quality assurance activities.
- Provide real-time monitoring and reporting of institutional performance.
- Enable continuous improvement through structured feedback and evaluation mechanisms.
- Support accreditation and compliance with clear documentation and analytics.
Scope of the Application
The QAS Application should cover the following areas:
- Monitoring & Reporting: Dashboards for administrators and faculty.
- Evaluation & Assessment: Student course evaluations, peer reviews, and performance metrics.
- Feedback & Engagement: Surveys, polls, and suggestion channels for students and staff.
- Performance Measurement: KPIs, benchmarks, and trend analysis across departments.
- Collaboration Tools: Secure communication channels and shared reports for stakeholders.
Key Features
- Role-based access (students, faculty, administrators, external stakeholders).
- Anonymous feedback system for students.
- Automated reporting for accreditation and compliance.
- Data visualization tools for performance measurement.
- Integration with existing LMS/SIS for seamless data flow.
- Mobile and web accessibility for inclusivity.
Expected Benefits
- Improved student engagement in quality assurance.
- Streamlined reporting and compliance processes.
- Enhanced decision-making through real-time analytics.
- Strengthened trust and accountability among stakeholders.
- Continuous improvement in teaching and learning outcomes.
Submission Guidelines
- Proposals should clearly outline the concept, design, features, and implementation plan of the QAS Application.
- Submissions may be made by individual students or teams.
- Proposals should demonstrate technical feasibility, creativity, and scalability.
Submission Deadline: All proposals must be submitted on or before Saturday, May 30, 2026.
Method of Submission
Proposals may be submitted electronically to:
Or physically to:
1st Floor, Old Senate Building, Opposite J.F. Ade. Ajayi Auditorium, University of Lagos
Evaluation & Awards: Submitted proposals will be reviewed by a panel of experts. The most innovative and impactful solution will be recognised during the International Customer Service Week and awarded the Student Innovation Award 2026.
Signed,
Director, Quality Assurance & SERVICOM Unit, UNILAG
